Administer various desktop support consoles including BMC Service Desk Express formerly known as Remedy, HEAT and Service center.
Deploy desktops/workstations for life-cycle replacement programs.
Troubleshoot software baseline installation and benchmark testing.
Administer desktops/workstations imaging and deployment.
User support through:
Incident reporting, troubleshooting and managing hardware warranties
Managing hardware warranty
Training and creation of manual documentation